What Is the Customer Queue Display?
The Customer Queue Display is a full-screen TV-optimised page your restaurant can show on a second monitor, TV, or wall-mounted screen near the pickup counter. It shows two live columns:
- Preparing (yellow) — orders the kitchen is currently working on.
- Ready to Serve (green) — orders ready for the customer to collect.
The screen refreshes automatically every 8 seconds without any page flicker, so customers always see an up-to-date list.
How to Open the Queue Display
- Log in to your restaurant admin panel.
- In the browser address bar, navigate to:
https://estackly.com/restaurant/displays/queue
(orhttp://127.0.0.1:8000/restaurant/displays/queuewhile on localhost) - The page opens in your current browser tab. For a TV or dedicated screen, open this URL in the browser on that device while logged in to your restaurant account.
Setting Up on a TV or Second Screen
- Connect the TV or monitor to a small PC, laptop, or Android TV box.
- Open Chrome (or any modern browser) in full-screen mode (F11).
- Navigate to the queue display URL above and log in with your admin credentials.
- The page automatically fills the screen and hides the scrollbar — no further configuration needed.
- Tip: Bookmark the URL and set it as the browser's home page so it reloads automatically after a power cut.
What Orders Appear?
- Only orders from today are shown — yesterday's completed orders never clutter the screen.
- Up to 20 orders per column are displayed at a time, most-recently-updated first.
- Each card shows the order's token number (e.g.,
#42). If no token number is assigned, the order's formatted ID is shown instead.
How Order Status Controls the Display
The queue display reads order status directly from the POS:
| Order Status | Queue Column |
|---|---|
| Preparing | Preparing (yellow) |
| Ready | Ready to Serve (green, pulsing) |
| Paid / Completed / Cancelled | Removed from display |
When a waiter marks an order as Ready in the POS, it moves automatically from the yellow column to the green column on the customer screen within 8 seconds.
Frequently Asked Questions
Does the screen need to reload?
No. The page polls the server silently in the background every 8 seconds. There is no page flash or full reload.
Can multiple restaurants use this simultaneously?
Yes. Each restaurant's display only shows its own orders. Staff at different restaurants log in with their own credentials and see separate queues.
What if the internet drops briefly?
The display retains whatever was last shown. Once the connection restores, the next poll automatically fetches the latest data.
Is a dedicated login account needed for the display screen?
No dedicated account is needed — the screen uses the same admin or staff session. For a permanently mounted TV, consider logging in once and enabling "Remember me" so the session stays active.