Refund & Cancellation Policy

This policy explains how subscription cancellations and refunds work for Estackly's restaurant management and POS plans. It applies to subscription fees paid by Merchants for use of the Service. For our general terms, see our Terms & Conditions.

1. Free Trial

New Merchants can start using Estackly on a free trial plan, with no credit card required. You may explore the platform's features during the trial period at no cost. No payment is collected during the trial, so no refund applies.

2. Subscription Cancellation

You can cancel your subscription at any time from your dashboard under Settings → Subscription. When you cancel:

• Your current plan remains active until the end of the billing period you've already paid for.
• No further charges will be made for subsequent billing cycles.
• You can continue using paid features until the end of the current billing period, after which your account will move to the free/trial tier or be restricted, depending on your plan.

3. Refund Eligibility

Subscription fees are generally non-refundable, except in the following cases:

• Duplicate or erroneous payment: If you were charged more than once for the same billing period due to a technical error, the duplicate amount will be refunded in full.
• Unauthorised transaction: If a payment was made without your authorisation and is reported within 7 days of the transaction, we will investigate and refund if confirmed.
• Service not delivered: If, due to an issue on our end, you were billed for a plan but were unable to access the corresponding paid features for an extended period, you may request a pro-rated refund or credit for the affected period.

Refunds are not provided for partial use of a billing period, change of mind after a purchase, or failure to cancel before a renewal date.

4. How to Request a Refund

To request a refund, contact us at contact@estackly.com or via our Contact page within 7 days of the charge, including your registered email, restaurant name, and the transaction reference/invoice ID. We will review your request and respond within 5–7 business days.

5. Refund Processing

Approved refunds are processed back to the original payment method via our payment gateway (Razorpay) and may take 5–10 business days to reflect in your account or statement, depending on your bank or card issuer.

6. Order Payments (Customers)

Refunds for food/order payments made by diners through a restaurant's QR menu or online ordering page are handled directly by that restaurant, in accordance with their own refund and cancellation policy. Estackly facilitates the payment infrastructure but is not the merchant of record for such food orders.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.

8. Contact Us

For any questions about this policy, reach out to us at contact@estackly.com or via our Contact page.